Refund Policy

Overview

Thank you for subscribing to Velero Dashboard. We want you to be completely satisfied with our Service. This Refund Policy explains our policy regarding refunds and cancellations.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with our Service, you can request a full refund within 14 days of your initial purchase.

Eligibility for Refund:

• Request must be made within 14 days of your original purchase date
• Only applicable to first-time subscribers (new accounts)
• Full refund of the subscription fee ($99/year)
• No questions asked - we simply want you to be satisfied

How to Request a Refund:

To request a refund within the 14-day period, please email us at support@velerodash.com with:

• Your account email address
• Subject line: "Refund Request"
• Original purchase date (if known)

Refunds are typically processed within 5-7 business days and will be returned to your original payment method.

After 14 Days

After the 14-day guarantee period, subscription fees are non-refundable. This includes:

• Partial year subscriptions or unused portions of your subscription period
• Renewal charges (you should cancel before renewal if you don't want to continue)
• Service changes or updates after the 14-day period

Additional Refund Circumstances

Outside of the 14-day guarantee, refunds may be issued in the following exceptional circumstances:

• Duplicate Charges: If you were accidentally charged multiple times for the same subscription period
• Technical Errors: If we are unable to provide the Service due to technical issues on our end for an extended period
• Legal Requirements: Where required by applicable law or consumer protection regulations in your jurisdiction
• Fraudulent Transactions: If your payment was the result of unauthorized use of your payment method

To request a refund under these exceptional circumstances, please contact us at support@velerodash.com with detailed information about your case.

Cancellation Policy

You may cancel your subscription at any time:

• You can cancel your subscription through your account settings
• Upon cancellation, you will retain access to the Service until the end of your current billing period
• No refund will be provided for the remaining time after the 14-day money-back guarantee period has expired
• If you cancel within 14 days of your initial purchase, you are eligible for a full refund
• Your account data will be deleted 30 days after your subscription expires
• You will not be charged again after cancellation

Service Issues

If you experience any issues with the Service:

• Contact our support team immediately at support@velerodash.com
• We will work diligently to resolve any technical problems
• We may extend your subscription period to compensate for significant downtime
• Document any issues you encounter for our review

Payment Disputes

If you dispute a charge with your bank or credit card company:

• Please contact us first to resolve the issue
• Disputed charges may result in immediate suspension of your account
• We will provide all necessary documentation to your payment provider
• False chargebacks may result in permanent account termination

Currency Conversion

All subscriptions are priced in USD. If you pay in a different currency:

• Currency conversion is handled by our payment processor
• Exchange rates are determined at the time of purchase
• We are not responsible for currency conversion fees or exchange rate fluctuations
• Any refunds (if applicable) will be processed in the original payment currency

Changes to Service or Pricing

We reserve the right to:

• Modify features or functionality of the Service
• Change pricing with 30 days advance notice
• Discontinue the Service with reasonable notice

Such changes do not entitle you to a refund of prepaid subscription fees.

Consumer Rights

This policy does not affect your statutory rights as a consumer. Some jurisdictions do not allow exclusions of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

European Union Consumers: If you are located in the EU, you have the right to withdraw from your purchase within 14 days as per the EU Consumer Rights Directive. Our 14-day money-back guarantee aligns with and supports this right.

How to Contact Us

If you have questions about this Refund Policy or need assistance:

Email: support@velerodash.com
Subject: Refund Policy Inquiry

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.